We take privacy seriously and we are committed to protecting it.
Lumine Law Ltd is the data controller in relation to the processing activities described below. This means that we decide why and how your personal information is processed. We are registered with the Information Commissioner’s Office, which is the UK regulator for data protection.
Our policy explains when and why we collect personal information about you, how this information is used and the conditions under which it may be disclosed to others and how it is kept secure.
2. Information we collect, how we use it, and how long we keep it for
We will only collect information about you if we have a lawful reason to do so. Lawful reasons include performing our contract (where you are our client), where we have a ‘legitimate interest’ (for example, if you are referred to in a matter on which we are advising), and where you have given your permission for us to use your personal information in a particular way (for example, marketing or training updates).
We may collect personal information about you for the following reasons.
2.1 Providing legal services
We use information about you to provide legal services to our clients (this, of course, may also be you). You may have given us this information or it may have been provided by someone else as part of their involvement in the matter.
The information that we hold and process about you will depend on the type of matter we are dealing with. It might simply be your name, address and email address, or may include other personal information such as your date of birth, sensitive personal information such as medical information (for example, if we are dealing with a personal injury case) or financial details (for example, if we are dealing with a property transaction).
We may also have to ask for information about your personal and financial circumstances to assess your ability to pay amounts due which we are instructed to collect or unpaid bills owed to us. This may be necessary to meet our responsibilities under court rules, other regulations and legislation and best-practice guidance issued by industry or professional organisations or to follow our clients’ policies or processes.
We normally keep original papers for six years after we have finished work on a matter, after which we will securely destroy them.
In some circumstances, the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 say that we have to collect proof of identity of our client and certain other people related to them. If we ask you for information for this purpose, we will only use the proof of identity and other personal information you give us as part of this process to prevent money laundering or financing terrorism, unless you later agree to us using it in a different way. We will hold this information for six years after the business relationship with our client ends.
2.2 Checking your identity
We will not share your information for marketing purposes outside of our company.
You can decide not to receive marketing communications or change how we contact you at any time. If you want to do so, please contact firstname.lastname@example.org.
If you ask us to not send you marketing emails, we will continue to hold enough information about you to maintain a record of your preference not to receive emails.
We tell other clients and potential clients in general terms (without revealing personal information) about the services we provide. Sometimes they ask for more details on specific examples. If we would like to give these people information specifically about you or the work we carry out for you, we will ask for your permission.
If you provided information by filling in the general enquiries form on our website, we will use that information to respond to your enquiry and to record and monitor enquiries.
2.4 Automated decision-making and profiling
- meeting our legal and regulatory obligations;
- keeping records;
- analysing operational and financial systems; and
- training and quality control.
3. Who has access to your information
3.1 Our client
Our professional obligations mean that we have to share your information with our client if we collect it during the course of a matter we are advising them on.
If we are working with you and another person or organisation on the same matter, (for example, we are acting for your mortgage lender as well as you), or with you on behalf of a another person or organisation (for example, processing an insurance claim in your name on behalf of an insurer), we may have to share information you give us with the other person involved in the matter.
3.2 Third-party experts and suppliers
When providing our legal services we may need to share your information with:
- other professional advisers, such as barristers or experts, who we may instruct to advise on our clients’ behalf or who are representing the other side in the case or transaction;
- the court in matters relating to legal action; or
- companies or people who carry out typing, photocopying, archiving or other non-legal tasks on our files, or who provide support such as finding missing people or serving court proceedings. All of our suppliers have entered into contracts with us that include terms which protect the information that they hold or process on our behalf.
3.3 Regulatory purposes and outsourcing
We may need to reveal information about you in other situations to other people, such as:
- our auditors and the Solicitors Regulation Authority for audit, quality control and other purposes;
- our insurers, whether or not you have made a claim against us;
- our legal advisers; and
- regulatory or tax authorities.
Like many businesses, we also outsource some of our computer systems to specialist providers. All of our specialist providers have entered into contracts with us that include terms which protect the information that they hold or process on our behalf.
4. Cross-border transfers
In the normal course of doing business, we will not transfer any of your information outside of the EEA. However, if we need to use experts or lawyers in other countries, we make sure that appropriate protection is in place to transfer your information securely.
5. Security precautions
We use a variety of physical and technical measures to keep your information available, safe from loss, accurate, and to prevent unauthorised access to it.
We store electronic data and databases on secure computer systems and control who has access to information (using both physical and electronic means). We use ‘the cloud’, which means that we store client information on servers which we do not own and which are not kept in our offices. We access these servers through secure connections. All of our cloud computing suppliers meet strict requirements for security and confidentiality.
Our staff receive data protection training and we have a set of detailed data protection policies which they must follow when handling personal information.
6. Cookies and online analysis
Cookies are small text files that websites put on your computer so the site can remember who you are. They contain a unique, anonymous identifier, which is usually a string of letters or numbers.
These cookies do not identify any person and are used only to track user experience so we can make improvements.
7. Your rights
You have the following legal rights.
- The right to ask us to confirm whether we hold your personal information and, if we do, to get a copy of the information we hold. This is known as a ‘subject access request’. Exemptions, including legal privilege, could mean you may not be entitled to receive all the information we hold on you. We will tell you if there is any information we have not provided and the reason for doing this;
- The right to have your information erased, although this may not apply if we need to continue to hold or use it for a lawful reason.
- The right to move your information to another organisation in an electronically readable form.
- The right to have inaccurate information corrected.
- The right to object to your information being used for marketing.
Please keep in mind that there are exceptions to the rights above and, although we will always try to respond to your satisfaction, there may be situations where we are unable to do so.
8. Complaints about how we handle your information
If you believe that we have broken your data protection or privacy rights, you can complain to us direct by contacting our Data Protection Officer using the details set out above.
If you are not happy with our response, or you want to contact the UK Information Commissioner’s Office, which regulates and enforces data protection law in the UK, you can find details about how to do this at www.ico.org.uk. If you are unhappy about any other aspect of our service, you can find our complaints procedure here.
9. Our information and how to contact us
We are a Private Limited Company incorporated in England and Wales. Our registered number is 10996865 and our registered office is at G14, 1 Burwood Place, London W2 2UT. We are trading in the name of Lumine Solicitors and Lumine Law.
For the purposes of anything within this privacy notice, please write to us at Lumine Solicitors, G14, 1 Burwood Place, London W2 2UT.
10. Changes to this privacy notice
We may amend this privacy notice from time to time to make sure it is up to date and accurately reflects how and why we use your personal information. The current version of our privacy notice will always be posted on our website.